Madame Flavour tea is available in Coles, Woolworths, and independent supermarkets eg. IGA/Ritchie's, host a handful of bestsellers. If you'd like access to the full range you can find it right here in our online shop - Madame Flavour Collection
The tea pyramid material we use is made from 100% plant sources, not petrochemicals like nylon. It is a ‘green plastic’ which is biodegradable and commercially compostable, as opposed to petrochemical plastic such as nylon. It contains no polypropylene.
Commercial composting is recommended however in a home composting environment, the pyramid material will breakdown over time, the combination of warmth and humidity cause the material to begin to breakdown. Cutting the material into smaller pieces can also speed up the process, we recommend adding a bokashi snip to the compost.
The tags are attached to the pyramid material by ultrasonic heat. There is no glue used.
Because the materials used are quite intricate, we do have occasions where small tears may appear. If this occurs please contact us so we can follow up immediately - Madame Favour Customer Care
Black and Green tea contains caffeine. As teas can differ, the strength and quantity of caffeine differs according to batch, water temperature, the amount of water and the amount of time you infuse it for.
We do have a number of products that do not contain caffeine, but if you are at all unsure please reach out to us either through the live chat service or through our contact us page -Madame Flavour Customer Care
Yes, we do. If you are a retailer looking to sample Madame Flavour pleasecontact usand we will send a sample pack through to you. As a consumer you also get samples in each of our online order deliveries, so you can expect new flavour journeys with each purchase you make.
Madame’s "Mint Lavender" Tisane has a new name "Organic Mints" the ingredients are the same.
Grey de Luxe is Earl Grey tweaked to perfection.
Corinne (owner and tea maker) has made our Earl a little more unique by increasing the amount of tea in the pyramid and with the addition of Australian Lemon Myrtle – a native lemony plant.
Our teas are EU Standards compliant when it comes to minimum residue levels which is the highest standard in the world aside from organic.
If you had an account with us prior to March 2022 and have not ordered recently, you will need to set up a new account, as we have created a new easier online store and were unfortunately unable to bring across existing customer accounts. If there is another reason, please contact our Madame Flavour Customer Care for assistance or call us on 1800 780 109.
We first recommend that you clear your browser history and cache. Our website works best on Google Chrome, so we recommend using this web browser if you can. If something is still not right, please get in touch with ourMadame Flavour Customer Care for assistance or call us on 1800 780 109.
Our Tea Club Discount coupon is limited to one use per customer and is validated by your email address. If you forget to apply it with your first order, then use it next time you place an order.
If the code does not work, and it has not been used previously with your email address check it has been entered correctly (WELCOME20).
This code cannot be used in conjunction with another discount coupon or with our Bundle Deals which offer Free Shipping. The discount coupon only applies to the items in your cart, it does not include shipping.
Please check your spam (junk) email if your Tea Club Welcome Email does not land in your "INBOX", this email includes the WELCOME20 coupon.
The discount code is entered after you select "CHECKOUT" where it says "Discount code or gift card" - then select APPLY.
Login to your Madame Flavour Account, under “Order History” select “Manage Subscriptions.”
Then select “Subscriptions” or “see all upcoming orders”.
SELECT the subscription product:
Order Now will send the order to the warehouse today.
Next Order Date adjust the date on your next order
Order Frequency modify the delivery schedule
Shipping Address
Email
Phone
Skip this order
Cancel the subscription.
If you still require help, please contact our Madame Flavour Customer Care for assistance or call us on 1800 780 109.
Log into your Account and then select Your Addresses
Select Edit and then update your address and phone number information accordingly.
Tracking details for your online order will be included in your “order dispatched” email. This is generally sent 1 – 3 business days after you place your order. If you’ve received your order confirmation, but have not received your “order dispatched” email after two business days, please contact ourMadame Flavour Customer Care for assistance or call us on 1800 780 109.
Please contact Madame Flavour Customer Care for assistance or call us on 1800 780 109 if you require an invoice.
There is no Tax on Tea, however tins and other items we sell like tins will incur a small tax along with shipping.
We use Australia Post and are located in Victoria. If you have not received your tracking number and feel your parcel is taking longer than it should, please contact Madame Flavour Customer Care for assistance or call us on 1800 780 109 if you require an invoice.
Our tins are empty, the dimensions are 190mm H X 105mm Diameter. Each tin fits 50 to 60 pyramids, you do not want to squash the pyramids. Reseal the bag to keep the rest of them fresh, until you are ready to top up the tin.
Yes you can, there is an option to add in special instructions after selecting "Go to Cart". Please look for "Special Instructions for seller" which is located on the left side of the page.
Victoria - Express Post $17.50 (1 - 2) Business Days
Victoria - Standard $10.00 (2 - 4) Business Days
NSW, ACT, QLD SA - Express Post $20.00 (1- 3) Business Days
NSW, ACT, QLD, SA - Standard $11.82 (2 - 5) Business Days
WA, NT, TAS - Express Post $20.00 (up to 5) Business Days
WA, NT, TAS - Standard $13.64 ( up to 11) Business Days
New Zealand - 8 to 12 business days.
The shipping will be calculated at the checkout, if you require more information please contact us at Madame Flavour Customer Care
First it was in Coles, then it wasn't in Coles.
Then it was in Woolworths, then it wasn't in Woolworths.
Then I ordered directly and am hopeful it will remain that way.
This tea is worth following anywhere.
Speedy delivery and I'm so happy to be able to get one of my favourite teas as a loose leaf. Perfect for this time of the year when I can drink too much black tea. 💚
